Roofometry™

How long each has

Low: hours to resolve

Medium: hours to resolve

High: hours to resolve

Critical: hours to resolve

Escalation

Hours to acknowledge before a reminder

Hours past the deadline before leadership is told

Hours between repeated reminders

Critical issues tell everyone at once

Who is given each

A person, or a department (its primary contact answers for it). Left empty, the kind decides: a vehicle's issue goes to the owner's own person record, else to the vehicle's driver.

Any other

Give it to

Or to the department

Low

Give it to

Or to the department

Medium

Give it to

Or to the department

High

Give it to

Or to the department

Critical

Give it to

Or to the department

No Connection

Front Range Roofing Co.

Follow-up rules

How long each has

Escalation

Who is given each